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I'll discuss what gives me the unmitigates to advise anyone as remarkable as you about retail in an upcoming post. For now trust me on this one. As a manager, if you can't know where everyone on your team is at all times - it is imperative - that you and all of your crew - wear highly visible name badges. Yes, even the dourest associate seems just a tic more friendly when they have a bright badge that says "Hi! I'm Oscar!" But The badge isn't only for the customer, it's also for the employee. If engaging with your customers and building rapport is important to your customer service process, then a welcoming badge is nearly as important as a smile. When your customers know your associates name you can field their input and feed-back. Example: Customer : I came in here two days ago to buy a flange and your salesperson was rude and clueless! You : Oh My! I am so sorry that happened to you. can you tell me who it was? Customer : Ha ha th...

The motivation for this post is that I twice bought expired dairy products from the same store in two weeks. As this blog progresses my stupidity will be addressed frequently but for now I would like to present a solution for my complaint. Store Meeting Scratchers Scavenger Hunt I hope as a manager you have some kind of communications meeting. These can be quick casual daily group motivationals prior to opening, more structured weekly gatherings or eventful monthly outlined meetings - maybe even with and expense budget. Here's what to do . 1 . Plan a meeting. This is already tricky because mandatory "off scheduled" meetings don't work. A seperate post will be published about this soon. I would suggest making an appointment with a few team members a day - off the floor - for training. If you can't take a few of your team off the floor for training you have staffing issues. A seperate post will be published about this soon. 2 . Buy scratchers. It doesn...