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  ninety percent of what we argue about is meaningless in the end. if it doesn't matter - let it go. let them win. it's that ten percent that is meaningful. choose your words carefully and don't loose your shit.  we need to win this time. listen, then execute.

PROTECT THE BRAND. How many guards got in this truck in the months it took to get this dirty and did nothing? Where is the post commander? Sometimes the security company's management relaxes too much for too long after success. You think you have Johnson handling the east and Williams handling the midwest and Sharma handling the west. What could go wrong? this This truck has been dented-up and look at that nearly flat tire. Look at the new car sticker in the window. How did it get so trashed so quickly? I really stopped caring after awhile but I shop here once a week. And I see it all the time and I still don't care but It seems to always be parked in a space that customers should get. Account managers... get your feet off the desk, the phone from your ear... the mouse out of your hand and get into the field. If your job isn't challenging, then you are not working hard enough. How often have you spoken with the post commander in Barstow? Neve...

I'll discuss what gives me the unmitigates to advise anyone as remarkable as you about retail in an upcoming post. For now trust me on this one. As a manager, if you can't know where everyone on your team is at all times - it is imperative - that you and all of your crew - wear highly visible name badges. Yes, even the dourest associate seems just a tic more friendly when they have a bright badge that says "Hi! I'm Oscar!" But The badge isn't only for the customer, it's also for the employee. If engaging with your customers and building rapport is important to your customer service process, then a welcoming badge is nearly as important as a smile. When your customers know your associates name you can field their input and feed-back. Example: Customer : I came in here two days ago to buy a flange and your salesperson was rude and clueless! You : Oh My! I am so sorry that happened to you. can you tell me who it was? Customer : Ha ha th...